How to request support
Email support@docked.com.au and include:
- Your name and order reference.
- A clear description of the issue and when it began.
- Photos or video showing the product and issue, where practical.
- Any relevant messages, warning lights or unusual behaviour.
Before sending the product
Do not send a product to the correspondence address until Docked has reviewed your request and provided return instructions. Lithium-battery products can require specific transport arrangements.
Safety-related issues
Stop use immediately if the product, battery, charger or propulsion system is damaged, leaking, swollen, unusually hot or operating abnormally. Keep it away from water and combustible materials where it is safe to do so, and contact us.
Assessment and remedies
We may ask for reasonable information needed to assess the issue. Available remedies depend on the circumstances and your applicable consumer-law rights. A separate voluntary warranty period is not advertised on this website.
For change-of-mind and delivery information, read Shipping & returns.